Job Details

Job Title: Customer Support Agent Remote Work From HomeJob Type: Full-TimeLocation: Jacksonville, FLSalary: $20.00 - $49.00 per hourJob Overview:Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? River City Science Academy is seeking a Customer Support Agent to join our team. This is a remote work from home position that offers competitive pay and the opportunity to make a difference in the lives of our customers.Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Assist customers with product information, account inquiries, and issue resolution- Provide support for online orders, shipping, and returns- Collaborate with internal teams to escalate and resolve complex customer issues- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policiesRequirements:- High school diploma or equivalent- Proven customer service experience- Strong communication skills, both verbal and written- Ability to multitask and prioritize in a fast-paced environment- Proficient in using Microsoft Office and customer service software- Must have a quiet and dedicated workspace at home**Please note that River City Science Academy follows all regulations regarding the prohibition of inquiring about criminal backgrounds during the hiring process.**Join our team and be a part of our mission to deliver outstanding customer support. Apply now!
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