Job Details

Systems & Methods, Inc. (SMI)

CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME!! Must be able to train in the office and then work remotely after the training period.

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 50th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Position Overview

Position Overview

The Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations.The essential job duties include, but are not limited to:

• Answering incoming calls in a timely manner
• Providing callers with accurate account information and educating them on appropriate policies and procedures
• Effectively redirecting callers to the appropriate area/agency when necessary
• Maintaining knowledge of procedures and systems
• Communicating client concerns and feedback to management
• Researching and processing all correspondence received by email, fax and mail

• Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
• Maintain accurate and interrelated records
• Respond promptly to customer needs
• Identify and resolve errors
• Work with integrity and ethically
• Work independently with little direction
• Meet schedules and timelines
• Work confidentially with discretion
• Communicate effectively, both orally and in writing
• Apply interpersonal skills using tact, patience, and courtesy
• Work varied schedules and overtime hours, as necessary

• High school diploma or equivalent and at least one-year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
• Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products

• Work From Home!!!
• Paid Training
• $$$ Bi-annual Bonuses to CSRs Who Qualify*! $$$
• Health Club Reimbursements
• Technology Assistance
• Career Growth Opportunities
• Exciting, Fun and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family; We celebrate you!